FAQ
Frequently asked questions
Orders
How do I place an order?
Browse our collection, select your desired items, add them to your cart, and proceed to checkout. You will receive an order confirmation email once your payment is processed.
Can I modify or cancel my order?
Please contact us as soon as possible at hello@mormorchu.com. We will do our best to accommodate changes, but once an order has been processed or shipped, modifications may not be possible.
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express) and other payment methods supported by Stripe, including Apple Pay and Google Pay.
Do you offer gift wrapping?
Yes! We offer complimentary gift wrapping with every order. You can add a note at checkout and we will hand-wrap your pieces with care.
Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Hong Kong delivery takes 2–5 business days after shipping. International delivery takes 7–14 business days, depending on the destination and customs.
Do you ship internationally?
Yes, we ship worldwide from Hong Kong. See our Shipping & Returns page for a full list of destinations.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number and link. You can track your package directly through the carrier's website.
Will I have to pay customs fees or import duties?
International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price.
Returns & Refunds
What is your return policy?
We accept returns of unworn, unused items in original packaging within 14 days of delivery. See our Shipping & Returns page for full details.
How long do refunds take?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. Your bank may take an additional 3–5 business days to reflect the refund.
Can I exchange an item?
For fastest processing, please follow our return process and place a new order for the desired item. Contact us at hello@mormorchu.com for assistance.
What if my item arrives damaged?
Please contact us within 48 hours of delivery at hello@mormorchu.com with your order number and photos of the damage. We will arrange a replacement or full refund.
Products
How do I care for my MorMorChu accessories?
To keep your pieces looking their best: avoid contact with water, perfume, and chemicals; store in a dry place away from direct sunlight; gently wipe with a soft cloth after wear; and remove accessories before sleeping, exercising, or swimming.
Are your products hypoallergenic?
Many of our pieces are made with nickel-free and hypoallergenic materials. If you have specific allergies, please contact us for detailed material information about individual products.
Do you offer custom or personalised pieces?
We occasionally offer limited customisation options. Follow us on Instagram for announcements or contact us directly to discuss possibilities.
Are your products sustainable?
We are committed to sustainability. We use responsibly sourced materials, minimise packaging waste, and partner with ethical manufacturers. We believe in creating pieces that are meant to last — both in quality and style.
General
Where can I find MorMorChu in person?
Visit our showroom inside Liberation Shop at Hysan Place, Causeway Bay. Find us at: Liberation Shop 418-419, 4/F, Hysan Place, Causeway Bay, Hong Kong.
How can I contact you?
Email us at hello@mormorchu.com or follow us on Instagram for the latest updates.
Do you offer wholesale?
We are open to wholesale inquiries. Please contact us at hello@mormorchu.com with details about your business.