Shipping & Returns

Shipping

Delivery Areas

We ship worldwide from our Hong Kong location. We currently ship to Hong Kong and the following international destinations: United States, United Kingdom, Japan, Taiwan, Australia, Canada, Germany, France, Italy, Singapore, South Korea, and New Zealand. Contact us for other destinations.

Shipping Carriers

We use the following carriers depending on the destination and order value:

• Hong Kong: SF Express (shipping fee based on package weight)
• International: DHL, FedEx, HK Post

Processing Time

Orders are processed within 1–3 business days after payment confirmation. During peak periods (e.g. holidays, new collections), processing time may extend to 5 business days.

Pre-Orders

If a product is listed as "pre-order" on our website, please allow approximately 15–20 days for your order to be ready and shipped.

Free Shipping

Enjoy free shipping with code: "FREESHIP" — applicable on qualifying orders.

Estimated Delivery Times

• Hong Kong: 2–5 business days after shipping
• International: 7–14 business days after shipping (may vary by destination and customs)

Shipping Costs

Shipping costs are calculated at checkout based on the destination, package weight, and selected carrier. We occasionally offer free shipping promotions — check our website for current offers.

Customs and Duties

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price. We recommend checking with your local customs office before placing an order.

Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and link to track your package.

Returns & Exchanges

Return Policy

We want you to love your MorMorChu pieces. If you are not completely satisfied, you may return unworn, unused items in their original packaging within 14 days of delivery for a refund or exchange.

Conditions for Returns

• Items must be unworn, unused, and in their original condition
• All original packaging and tags must be included
• Custom or personalised items cannot be returned unless faulty
• Sale items may be eligible for exchange only (no refund)

Return Process

1. Email us at hello@mormorchu.com with your order number and reason for return
2. We will provide a return authorisation and instructions
3. Pack the item(s) securely in the original packaging
4. Ship the package to the address provided in our return instructions
5. Once received and inspected, we will process your refund within 5–7 business days

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping method for returns.

Refunds

Refunds are processed to the original payment method within 5–7 business days after we receive and inspect the returned item. Your financial institution may take additional time to reflect the refund in your account (typically 3–5 business days).

Exchanges

For exchanges, please follow the return process and place a new order for the desired item. This ensures the fastest processing time.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at hello@mormorchu.com with your order number and photos of the issue. We will arrange a replacement or full refund, including return shipping costs.

Contact

For shipping or returns inquiries, please contact us:
Email: hello@mormorchu.com