Privacy Policy

1. Introduction

MorMorChu ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

We operate in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and applicable international data protection laws.

2. Information We Collect

Personal Data You Provide:

• Name, email address, phone number, and shipping address
• Payment information (processed securely through Stripe — we never store your full card details)
• Order history and preferences
• Communications you send us

Automatically Collected Data:

• IP address, browser type, and device information
• Cookies and similar tracking technologies (for analytics and site functionality)
• Pages viewed and interactions on our site

3. How We Use Your Information

• To process and fulfil your orders, including payment processing and shipping
• To communicate with you about your order status and customer service inquiries
• To send marketing communications (only with your explicit consent)
• To improve our website, products, and customer experience
• To comply with legal obligations

4. Data Sharing and Disclosure

We may share your personal data with:

• Payment processors: Stripe — for secure payment processing
• Shipping partners: HK Post, SF Express, DHL, FedEx — for order delivery
• Email service providers: Resend — for transactional emails and marketing (with consent)
• Legal authorities: When required by law or to protect our rights

We do not sell your personal data to third parties.

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are retained for a minimum of 7 years for accounting and tax purposes.

6. Your Rights

Under the Hong Kong Personal Data (Privacy) Ordinance, you have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Withdraw consent for marketing communications at any time
• Request deletion of your data (subject to legal retention requirements)

To exercise these rights, please contact us at hello@mormorchu.com.

7. Cookies

We use essential cookies for website functionality and analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

8. Security

We implement appropriate technical and organisational measures to protect your personal data, including SSL/TLS encryption for all data transmissions and secure payment processing through Stripe. However, no method of electronic storage or transmission is 100% secure.

9. Contact

For questions about this Privacy Policy or to exercise your data rights, contact us at:
Email: hello@mormorchu.com
Address: Liberation Shop 418-419, 4/F, Hysan Place, Causeway Bay, Hong Kong

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.